Shipping

Domestic Shipping
Shipping Process
Orders are fulfilled and shipped from our warehouse. We work with multiple shipping carriers to get your order to you as soon as possible. Once your order has been shipped, your package should arrive within a few days.
Locations
All products are processed and shipped from our New York and overseas warehouses.
Carriers
We offer free standard shipping along with additional shipping options with USPS, FedEx and UPS. Orders over $200 will require a signature confirmation at the time of delivery.
Duration
With free standard shipping, orders will arrive within five to seven business days excluding holidays and weekends.
Disclaimer: We are not responsible for any lost or stolen packages, and we are not responsible for undeliverable orders made with an incorrect or incomplete address.

International Shipping
Shipping Process
We now offer international shipping to most countries, such as Canada and Mexico. However, we currently do not offer international shipping to the Middle East. International orders are shipped through trustworthy shipping carriers to ensure a guaranteed arrival. International shipping fees are applied to all international orders.
Shipping Duration
International orders will arrive within 7 to 14 business days. However, if an international order is held at Customs, this will prolong the delivery of the order. In this case, Customs will contact you, the buyer. We are not responsible for packages once they are in Customs.
Carriers
We offer USPS, FedEx, and DHL for all international orders. There will be an international shipping fee applied to all international orders.
Fees
Free standard shipping is not offered for international orders. All international orders include several non-refundable fees. In addition to the international shipping cost, import, customs, and duty fees would also be charged.
Shipping Cost
The cost of international shipping is based on the total weight of the product and the shipping location. Therefore, the cost of international shipping will vary.
Import, Customs, and Duty Fees
Import and duty fees are fees applied to international orders that are being shipped outside of the United States. Customs fees are fees applied to international orders when they are cleared through Customs and Border Protection. To determine what your import, duty, and customs fees are, contact your local Customs and Border Protection office.
The customer is responsible for paying additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the product price, product type, package weight, product dimensions, origin country, and the shipping country’s taxes, duties, and fees. These fees are non-refundable.

Orders

Orders
Placing an Order
You can easily place orders online through our QQ Studio website. Once your order has been shipped, you will receive a tracking number to keep track of your order’s movement. If the product that you want is out of stock, submit a ticket through our ticketing system and we will provide you updated information about the product’s back-in-stock date.
Tracking Orders
After an order is placed on our website, a tracking number will be provided by email once the order has been shipped. Please allow up to 24 hours for your tracking number and status to be updated. If you have not received your order but your tracking number shows that it has been delivered, then please check with your neighbors or local carrier see if they may have seen or received your package.
In some rare cases, some packages may show as being delivered on your tracking number prior to actual arrival. Please allow up to 24 hours from the confirmed delivery date for your order to be delivered. Past this timeframe, please submit a ticket to us and we will be happy to provide further assistance.
Order Process
Orders placed before 3 PM EST will be shipped out the same day, and orders placed after 3 PM EST will be shipped out the following business day. To ensure that your order is shipped out the same day, we recommend placing your order before 12 PM EST. If you have any questions about your order, please open a ticket through our ticket system.
Out of Stock
If you discover that the product that you want is out of stock and would like to be notified when the product will be back in stock, then please submit a ticket through our ticket system with the product SKU and the amount that you are looking to purchase. We will get back to you within one business day.
Order Confirmation
An email confirmation will be sent to you immediately after your order has been placed. If you have not received an order confirmation email within a few hours of placing your order, we recommend checking your spam folder. Also, please make sure that you have completed your order and that your payment provider shows that your transaction is pending.
Phone Orders
Due to security reasons, we are unable to process payments over the phone. To avoid a delay in the ordering process, we recommend placing your order online.
Order Adjustments
Adjustments can be made within one hour of the order being placed. To make any changes to your order, please submit a ticket through our ticketing system. However, we currently do not accept product exchanges.
Exchanges
We currently do not accept product exchanges. Instead, please request an order return and reorder a different product. You will be responsible for any price differences and return shipping costs.
Order Cancellation
To cancel your order, please submit a ticket through our ticket system within one hour of placing your order. You will receive an email notification once your order has been cancelled. A refund will be processed once your order has been cancelled.
Address Change
You can change your shipping address on your order. To do so, please contact us within one hour of your order being placed by submitting a ticket through our ticketing system. Please understand that we are not responsible for an incomplete or undeliverable address after your order has been shipped.
Returns
We gladly accept returns if you find that you are not satisfied with our product. Depending on the order’s pack quantity, a restocking fee may apply.
Grace Period
If you are not satisfied with your order, we are more than happy to process a return within 30 days of receipt.
Wrong or Damaged Orders
Once your package is delivered, please examine the product and request a return as soon as possible if you have received a damaged, defective, or incorrect product. If this were to occur, please file a claim. Upon the case being resolved, you will receive a shipping label free of charge.
Restock Fee
If an order of 10 or more unopened and unused complete packs with their original packaging are returned 31 days or more past the date of delivery, a 15% restocking fee will be applied. To avoid the restocking fee, please return your order during the 30-day grace period.
Return Process
To return your order you must request a return by (emailing us or filing a claim). Within the email, please provide us with your name, order number, order date, product SKU, and the reason for making the return. We will reach out to you within one business day.

Payments
Taxes
By law, sales tax on all orders are required to be paid. The sales tax on your order will depend on your order value and the shipping state’s tax rate.
Sales Tax
The sales tax for your order is dependent on the state that your order is being shipped to. Please check with your State Taxation Service for the applicable sales tax.
Accepted Methods
We accept multiple payment methods. Currently, we accept all major credit and debit cards as well as PayPal.
  • Credit and Debit Cards - We accept all major credit cards and debit cards including Visa, MasterCard, and American Express.
  • PayPal - We accept payments through PayPal.
    Non-Accepted Methods - There are certain payment methods that we currently do not accept. We do not accept wire transfers, money orders, or checks.
    • Wire Transfers - We currently do not accept wire transfers.
    • Money Orders and Checks - We currently do not accept money orders or checks.
      Special Offers
      • Promotions - We offer promotional codes and coupons so you can apply discounts to your orders. When applying promotional codes, it is important to know that only one code can be used per transaction.
      • First-Time Purchasers - First-time purchasers can receive promotional codes by subscribing to our emails or our newsletter. Promotional codes are also included on promotional slips that can come with an order. 
      • Coupons - When using coupons, only one coupon can be used per transaction. Some terms may apply when using coupons.
      • Applying Promotions - Promotional codes can be applied to orders as discounts. However, promotional codes cannot be applied to an order after it has been completed. In this case, the order must be cancelled within one hour of it being created and then repurchased with the promotional code. Once your order has been shipped, the redemption of your promotional code is final and it cannot be removed. We cannot provide you a new promotional code once it has been used. Promotional codes that have expired can also not be used. If you would like to receive exclusive promotional codes, join our loyalty program (link to loyalty program page)!