Placing an Order
You can easily place orders online through our QQ Studio website. Once your order has been shipped, you will receive a tracking number to keep track of your order’s movement. If the product that you want is out of stock, submit a ticket through our ticketing system and we will provide you updated information about the product’s back-in-stock date. |
Tracking Orders
After an order is placed on our website, a tracking number will be provided by email once the order has been shipped. Please allow up to 24 hours for your tracking number and status to be updated. If you have not received your order but your tracking number shows that it has been delivered, then please check with your neighbors or local carrier see if they may have seen or received your package. In some rare cases, some packages may show as being delivered on your tracking number prior to actual arrival. Please allow up to 24 hours from the confirmed delivery date for your order to be delivered. Past this timeframe, please submit a ticket to us and we will be happy to provide further assistance. |
Order Process
Orders placed before 3 PM EST will be shipped out the same day, and orders placed after 3 PM EST will be shipped out the following business day. To ensure that your order is shipped out the same day, we recommend placing your order before 12 PM EST. If you have any questions about your order, please open a ticket through our ticket system. |
Out of Stock
If you discover that the product that you want is out of stock and would like to be notified when the product will be back in stock, then please submit a ticket through our ticket system with the product SKU and the amount that you are looking to purchase. We will get back to you within one business day. |
Order Confirmation
An email confirmation will be sent to you immediately after your order has been placed. If you have not received an order confirmation email within a few hours of placing your order, we recommend checking your spam folder. Also, please make sure that you have completed your order and that your payment provider shows that your transaction is pending. |
Phone Orders
Due to security reasons, we are unable to process payments over the phone. To avoid a delay in the ordering process, we recommend placing your order online. |
Order Adjustments
Adjustments can be made within one hour of the order being placed. To make any changes to your order, please submit a ticket through our ticketing system. However, we currently do not accept product exchanges. |
Exchanges
We currently do not accept product exchanges. Instead, please request an order return and reorder a different product. You will be responsible for any price differences and return shipping costs. |
Order Cancellation
To cancel your order, please submit a ticket through our ticket system within one hour of placing your order. You will receive an email notification once your order has been cancelled. A refund will be processed once your order has been cancelled. |
Address Change
You can change your shipping address on your order. To do so, please contact us within one hour of your order being placed by submitting a ticket through our ticketing system. Please understand that we are not responsible for an incomplete or undeliverable address after your order has been shipped. |
Returns
We gladly accept returns if you find that you are not satisfied with our product. Depending on the order’s pack quantity, a restocking fee may apply. |
Grace Period
If you are not satisfied with your order, we are more than happy to process a return within 30 days of receipt. |
Wrong or Damaged Orders
Once your package is delivered, please examine the product and request a return as soon as possible if you have received a damaged, defective, or incorrect product. If this were to occur, please file a claim. Upon the case being resolved, you will receive a shipping label free of charge. |
Restock Fee
If an order of 10 or more unopened and unused complete packs with their original packaging are returned 31 days or more past the date of delivery, a 15% restocking fee will be applied. To avoid the restocking fee, please return your order during the 30-day grace period. |
Return Process
To return your order you must request a return by (emailing us or filing a claim). Within the email, please provide us with your name, order number, order date, product SKU, and the reason for making the return. We will reach out to you within one business day. |